Refund policy 

 
 

Refund and Returns Policy

At uaedxbperfumes.com , we are committed to customer satisfaction and believe in offering high-quality products. In case you receive a damaged or broken product, we offer a flexible return and refund policy to ensure your comfort. Please read the following terms and conditions:

1. Return Conditions for Damaged or Broken Products:

  • Damaged or Broken Products: If you receive a damaged or broken product, you can request a return or exchange within [number of days, e.g., 7 days] from the date of delivery.
  • Documentation: You must provide clear photos of the damaged or broken product, showing its condition upon receiving it, as evidence when submitting your return request.

2. Return Process:

  • Contact Us: To start the return process, please contact us via email at DXP@gmail.com or call 0502894404 within [number of days] from receiving the product.
  • Condition Verification: After receiving your request, we will verify the condition based on the photos or reports you provided.
  • Return Issuance: If the return request is approved, we will contact you to arrange the return or exchange. Further instructions will be provided on how to return the product.

3. Exchange or Refund:

  • Once the return is approved, you may choose either:
    • Product Exchange: Receive a new product of the same type and specifications.
    • Refund: If you prefer not to exchange the product, the amount paid will be refunded via the same payment method you used at checkout.

4. Shipping Costs:

  • If the return is due to a damaged or broken product, we will cover the shipping costs.
  • If the return is for another reason (e.g., change of mind), you may be responsible for the return shipping costs.

5. Non-Returnable Products:

  • Some products may not be eligible for return or exchange due to their nature, such as [perishable or consumable products, or any specific exceptions].

6. Compensation:

  • In the case of receiving a broken or damaged product, we will make every effort to compensate appropriately according to our policies.

If you have any further questions or inquiries regarding the return policy, feel free to contact us!

Email: DXP@gmail.com

Phone:0502894404